SHENZHEN GUANGJIAN KEJI LIMITED ("DEPTRUM", "we" or "the Company") understands how important your personal information is and will do its utmost to protect its security. This Privacy Policy explains how we collect, use, store and protect your personal information when you submit an inquiry form through the contact page of our official website (https://www.deptrum.com/en/contact.html), as well as the rights you are entitled to under the law and how to exercise them.
Please read and fully understand this Privacy Policy before submitting the form. If you do not agree with any part of this policy, please do not submit your personal information. By clicking the submit button, you confirm that you have read, understood and agreed to our processing of your relevant information in accordance with this Privacy Policy.
1. Personal Information Processor
Processor name: DEPTRUM (SHENZHEN GUANGJIAN KEJI LIMITED)
Registered address: West Tower, C Future City, Binhe Avenue, Futian District, Shenzhen, China
Personal information protection contact email: bd@deptrum.com
2. What Personal Information We Collect
We strictly follow the principles of lawfulness, legitimacy, necessity and good faith, and collect only the personal information directly related to your business inquiry. We do not collect sensitive information unrelated to the inquiry.
When you submit an inquiry through the contact form, we may collect the following information:
| Category | Details | Required |
|---|---|---|
| Company information | Company / organization name | Yes |
| Contact information | Contact name | Yes |
| Contact details | Email address, phone number | Yes |
| Requirements | Project requirements, inquiry content (up to 5,000 characters) | Yes |
We do not proactively collect sensitive personal information such as your ID number, bank card details, biometric information, religious beliefs or health information. Please do not include such sensitive information in the requirements field. If you genuinely need to provide sensitive personal information, we will handle it with separate notification and separate consent.
In addition, to keep the website running properly and to prevent malicious submissions, we may automatically record a small amount of basic network information (such as access time, browser type and IP address). Such information is used only for website security maintenance and cannot, on its own, identify a specific natural person.
3. How We Use Your Personal Information
The personal information we collect is used only for the following purposes:
- Replying to inquiries: verifying your inquiry, matching your business needs and answering your questions;
- Business communication: contacting you through the phone number or email you provide for necessary business communication, requirement confirmation and feedback;
- Service matching: providing product consultation, technical answers or business cooperation matching based on your inquiry;
- Security operations: investigating abnormal website access, preventing malicious submissions and cyber attacks, and keeping the website service secure and stable.
4. How We Store and Protect Your Personal Information
4.1 Storage location
Your personal information is stored on servers located within the People's Republic of China and will not be transferred abroad. If a cross-border transfer ever becomes necessary, we will obtain your separate consent as required by law and adopt statutory measures such as security assessment and standard contractual clauses.
4.2 Storage period
We keep your personal information only for the shortest period necessary to achieve the purposes described above. Inquiry information is retained for no more than 2 years from the date of our last communication, unless otherwise required by laws and regulations. After the retention period expires, we will securely delete or anonymize your personal information.
4.3 Security measures
We have established a comprehensive information security management system and adopted technical measures such as encrypted storage and access control to protect your personal information. Internal access is strictly limited: only authorized business team staff may access and process relevant information for work purposes.
Although we have taken reasonable technical and administrative measures, please understand that, due to technical limitations and the possible existence of various malicious means, no information can be guaranteed to be 100% secure in an Internet environment.
5. How We Share, Transfer and Publicly Disclose Your Personal Information
Sharing: We do not share your personal information with any third party, except in the following circumstances:
- With your explicit consent;
- Sharing with affiliates that is necessary for replying to your inquiry and business matching (only within the scope of the purposes described in this policy), requiring them to protect your information in accordance with this policy;
- Disclosure required by laws and regulations or by the lawful requests of judicial or administrative authorities.
Transfer: If a merger, acquisition or asset transfer involving the transfer of personal information occurs, we will require the new holder to continue to comply with this policy; otherwise we will require them to obtain your consent again.
Public disclosure: We do not publicly disclose your personal information, unless with your explicit consent or as required by law.
We do not sell your personal information.
6. Use of Cookies and Similar Technologies
This website may use strictly necessary cookies to ensure basic website functions and the secure submission of forms (such as anti-CSRF protection). We do not use cookies to track your browsing behaviour for advertising. You may manage or reject cookies through your browser settings, but this may affect some functions.
7. Your Rights
In accordance with the Personal Information Protection Law of the People's Republic of China, you have the following rights regarding your personal information:
- Access and copying: you have the right to access the personal information we hold about you and to request a copy;
- Correction and supplementation: if you find that the personal information we process is inaccurate or incomplete, you have the right to request correction or supplementation;
- Deletion: in the following circumstances, you have the right to request deletion of your personal information: the processing purpose has been achieved or is no longer necessary; you withdraw your consent; or we process your information in violation of laws, regulations or our agreement;
- Withdrawal of consent: for the processing of personal information based on consent, you have the right to withdraw your consent at any time;
- Explanation: you have the right to request an explanation of our personal information processing rules.
How to exercise your rights: you may exercise the above rights by sending an email to bd@deptrum.com. After receiving your request and verifying your identity, we will respond within 15 working days. If the situation is complex and requires more time, we will inform you of the reasons for the extension and the expected processing time.
8. Protection of Minors' Information
This website does not provide special services for minors under the age of 14, and we do not proactively collect personal information from minors. If you are a minor, please read this policy accompanied by your guardian and submit relevant information only after obtaining your guardian's consent.
9. Updates to This Policy
We may update this Privacy Policy from time to time in response to changes in laws and regulations or adjustments to our business. The updated policy will be published on this page and highlighted in a prominent manner. For major changes (such as substantive changes to processing purposes or processing methods), we will obtain your consent again. We recommend that you review this page regularly to stay informed of the latest version.
10. How to Contact Us
If you have any questions, comments or complaints about this Privacy Policy, or need to exercise the personal information rights described above, please contact us in the following ways:
Contact email: bd@deptrum.com
Contact address: Room 509, Floor 5, No. 121 Jingang Road, Pudong New Area, Shanghai, China
We will handle your request as soon as possible and reply within the statutory time limit.
Appendix: Note on the Application of Simplified Measures
Under the Provisions on Simplified Measures for Personal Information Protection by Small-Scale Personal Information Processors, an entity processing personal information of fewer than 100,000 individuals is a small-scale personal information processor and may apply simplified measures in areas such as notification and consent, compliance audit cycles (which may be extended to once every five years) and security incident notification. If the Company qualifies as a small-scale personal information processor, it will apply the above simplified measures as required by law. Simplification does not mean exemption from liability: we will continue to uphold the bottom line of personal information security and fulfil our core security obligations.
The final right of interpretation of this Privacy Policy belongs to DEPTRUM.